Jul 22, 2014

Deadbolts, Shipments and Upcoming iOS Build

Backer 5,500 will have their Lockitron shipped this week, just shy of the 6,000 we were working towards (which we will be queueing to by the end of the week). 

We recently received replacement components from our factory in China for units which previously failed quality control tests due to easily solvable failures such as noisy gearboxes or poorly crimped battery box wires. These parts will allow us to continue building more units while we wait for another component which was delayed for two weeks, the ribbon cable between Lockitron’s switches and circuit board. We’re working to ship to backer 7,500 by our next update.

New iOS Build in the Works

Along with the new Bluetooth protocol that we discussed in the last update, the Lockitron iPhone app will be getting a few big updates in the next release - here are the details:

  • New Bluetooth Stack: The new iOS build includes our brand new Bluetooth stack, mentioned in the last update. This new version will ensure that your device consistently and reliably connects to Lockitron.
  • Cancel Pending Requests: If you’ve unintentionally sent through a pending request to lock or unlock your door, you will now be able to cancel it before completion.
  • Fix Contact Bug Crash: Seen with users who have more than 700 contacts who are trying to invite guests, this latest build of the app solves the problem.
  • Firmware Update Information:When Lockitron is updating its firmware (and non-responsive to remote or local commands) the iOS app will now display a progress dialog.

We’re working to beta test this build now and submit it to the for App Store approval later this week. Our current build of the Android app already includes a number of these features and will be upgraded to include the Bluetooth stack changes as well.

Replacing Your Deadbolt? Match Your Hardware

In our last update we asked folks to drop us a line if you had not received a Schlage deadbolt - it turns out it was quite a few of you. We held off on shipping a number of units because of something we’re really excited about: you can now more closely match the Schlage tapered deadbolt to the finish of your door. We now offer nine finishes including traditional ones like Polished Brass and Oil Rubbed Bronze.

If you previously added a Schlage tapered deadbolt to your order but have not yet paid for the lock, simply head to the Lockitron Dashboard and select “Add” (head to our support page for more information). The order confirmation email and payment information for Schlage tapered deadbolts is managed outside of your dashboard, so make sure to keep this on hand. If you’ve paid for your unshipped Schlage deadbolt but would like to change the finish, let us know and we will help make the change.

We expect a lead time of 4-6 weeks for these deadbolts, however, we still have Satin Nickel deadbolts in stock. The new finishes of deadbolts are $39 including free shipping within the United States. You can now also order as many Schlage tapered deadbolts as needed if you would like to match your hardware across several doors.

Want Your New Deadbolt to Use Your Old Key? Here’s How

If you purchased one of our tapered Schlage deadbolts, there is a good chance you can make it work with your current house keys provided your old locks are Schlage or Baldwin brand. A quick way to check compatibility is to try and insert your old key into the new lock. If you can’t insert your old key at all then you are out of luck, however if it goes in (but fails to turn) than any Home Depot or Lowe’s can “rekey” your new lock to work with your old keys for a flat fee of about $5.

The process is very simple, an employee at the store removes the tumbler from the lock casing (shown above), replaces the pins with ones that are compatible with your old key, and checks that the lock turns smoothly. You will need to provide the store with your new lock, the new keys that it came with, and your old key you would like them to match it to. You should be in and out in about 10 minutes.

Jul 9, 2014

The Lockitron to our 4,000th backer will be heading out this week and we’re queueing more orders from the April batch. After isolating a few more quality control issues we’re hoping to pick up momentum towards backer 6,000th in the next couple of weeks. Our latest QC procedures include extra checks to ensure screws on Lockitron’s faceplate aren’t overtightened as well as verify the battery box is properly terminated to Lockitron’s circuit board.

Missing Your Schlage Deadbolt?

If you ordered and paid for a Schlage deadbolt that hasn’t shipped yet, drop us a line. We’re working to identify orders where deadbolts have not shipped out. Based on our current order queueing system, the tapered deadbolts and Lockitrons will arrive separately for most backers. We are working to ensure you get your deadbolt first so you don’t have to wait to set up your Lockitron.

Update on Lockitron Calibration

We have successfully been testing the Lockitron calibration page with a number of our users. This page allows you to calibrate your Lockitron to turn further or with more power if you are having issues. We will be adding this page to the Lockitron web dashboard soon, however, let us know if Lockitron is having trouble turning your deadbolt and we can get you set up with it right away.

Bolstering Bluetooth

The last few weeks we have been rewriting major portions of the Lockitron firmware and our mobile apps for a better Bluetooth experience. A recent Android app release added a small Bluetooth icon in the bottom corner to indicate when the app successfully connects to Lockitron.

Our v2 Bluetooth protocol has been built from the ground up to be far more consistent in connecting Lockitron and the mobile apps as well as more reliable once connected. This means Lockitron will work always connect instantly when you’re within range.

If your unit is having trouble with Bluetooth out of the box, please reach out - we would be more than happy to help; typically a quick firmware update will solve the issue.

A Note on WiFi Connectivity

The folks at Electric Imp, the company that provides WiFi connectivity for Lockitron, are working towards an update that should help when Lockitron’s WiFi chip has a problem and disconnects unexpectedly. This can lead to issues where Lockitron’s state becomes out of sync with what’s reflected in the mobile and web apps. If you’re having trouble setting up WiFi, take a look at our WiFi troubleshooting video; if your Lockitron doesn’t seem to respond to WiFi commands consistently after being set up the first time take a look at our WiFi help page.

Sense Preview

We’ve included a sneak peek at Lockitron’s upcoming Sense functionality. We’re currently testing Sense in-house with a special test app before integrating it directly into our iOS and Android apps.

Our upgrades to Lockitron’s Bluetooth protocol are required before Sense will work consistently - stay tuned for more details on Sense in the coming weeks! The video below shows Sense triggering Lockitron on a Nexus 5 running our test app in the background (and in Cameron’s pocket!).

If you would like a variant of Sense today, reach out and we will get you set up with the preview IFTTT channel where you set up a geolocation trigger for Lockitron.

Jun 25, 2014

New Android Build in the Play Store, Shipping to April Estimates

A typo in our last email promised our update a bit earlier than our usual Thursday newsletter, however, we’ve made great progress and are glad to send out the news sooner. We recently shipped Lockitron to our 3,000th backer and we’ve queued more orders from the April batch this week - we’re working to queue our 4,000th backer within the next week or two. If you’re in the March estimate and your unit hasn’t shipped, send us a message and we would be happy to help.

More Moxie for your Loxi(tron)!

Out of the box Lockitrons arrive calibrated to turn most locks with enough force and with far enough to fully lock or unlock. Some deadbolts (like certain Kwikset models) may need a bit more torque to turn faster or to turn a bit further. We’ve been working on testing these new calibration settings for the past several weeks as well as building a new support page to walk you through setting them to the right levels for your specific lock. 

After some helpful feedback from initial users, we’re releasing Lockitron’s calibration settings in beta - we still need a bit more help to ensure the support page works as expected. If your Lockitron has trouble turning or doesn’t turn all the way drop us a line and we can walk you through the new settings. We are working on a backlog of support tickets at the moment, so if you’ve reached out previously about your Lockitron not turning far enough and are waiting for a response, hang tight and we will get back as soon as possible.

Lastly, if you have any trouble during the set up process of your Lockitron we’re happy to coordinate a time for a phone call or Facetime call to quickly diagnose what’s going on. We’re working to keep our FAQ pages up to date with as much information as possible, however, sometimes it’s easiest for us to take a look at your lock, whether throw photos or video.

 Hot Off the Presses: New Android App

Thank you to everyone who helped us test multiple builds of the Android beta app. We’ve added a few awesome new features and solved quite a few bugs in the process.Today we were incredibly pleased to deploy version 2.1.0 (build 17) of the Lockitron Android app to the Google Play store. This update includes:

  • Controlling Lockitron over Bluetooth Low Energy (no knocking to send commands when in proximity, known to support Nexus 5, Nexus 7 and Galaxy Note 3)
  • A new support page with the ability to reset Lockitron’s WiFi settings
  • New messaging about when Lockitron commands are anticipated to go through
  • Bug fix that was causing Lockitron to crash when running with “ART” enabled
  • Information on when Lockitron is performing a firmware update

If your Lockitron is not connecting over Bluetooth Low Energy, take a look at our FAQ page on Bluetooth or download an independent Bluetooth scanning app to see if your Lockitron’s Bluetooth is working correctly. Support may need to help with a remote firmware update to your Lockitron’s Bluetooth module if the scanner app is unable to detect it.

For both our iOS and Android apps we’re making good progress on Sense as well as additional notifications. We have a new iOS build in testing that includes bug fixes as well as additional status messages.

Firmware Updates

Since the beginning of the year we’ve pushed out over sixteen firmware updates to improve battery life, add connectivity and drive Lockitron with more control. Our latest one should help with a number of issues we’ve been seeing around “handedness” being improperly set after an update (whether your Lockitron turns clockwise to lock or unlock) as well as the state reported after Lockitron has been sleeping or reset.

We’re working on stability improvements for Lockitron’s Bluetooth Low Energy to ensure that both the iOS and Android apps connect quickly and consistently. These improvements help pave the way for Sense as well aid with more intelligent power management (that means better battery life!).

Jun 13, 2014

Shipping! Android! IFTTT!

The last few weeks have seen a lot of progress at Lockitron HQ and our assembly facility. We’re closing in on completing our shipments for folks with the March estimate and moving onto those with the April estimate. Make sure to verify that your lock is compatible with Lockitron before your unit ships.


With every batch that we ship out we’re fine tuning our quality control, creating new procedures and test fixtures where we’ve seen issues. March backers - hang tight if you haven’t received your unit, it will be heading out very soon; April backers, you’re up next and should see queueing notifications over the next several weeks; May backers, we’re making a lot of progress and will keep you posted on when we can give you a firm estimate.

For our backers with units waiting on our upcoming calibration settings, hang tight. We’re currently building the last portion of our web interface and expect to release it very soon. If you have a pending support ticket open for a lock that doesn’t unlock or lock quite right, we will follow up once available. These settings should help with non-Schlage locks as well as those with extra play or are a bit sticky to turn.


Android Bluetooth Low Energy Beta

We’re thrilled to announce that we now have a beta build of the Lockitron app with Bluetooth Low Energy! If you’re one of the folks on our developer and beta list, then you should have received an invite to the beta at the beginning of this week. While this build doesn’t include Sense functionality just yet, it does mean that Android users with Bluetooth Low Energy won’t need to knock to wake up their Lockitrons when sending local commands.

Additionally this build brings the Android app to feature parity with our iOS app including new sleep and update notifications as well as a link to our support section.

If you aren’t on the developer and beta list, sign up and we will get you set up with the beta link.

This is big step forward - for both iOS and Android users, Lockitron will now respond instantaneously to your local commands, paving the way for Sense integration in both apps. For iOS users we have an update in the pipeline and are currently testing a beta build as well, stay tuned!

Help Us Test IFTTT Integration!

We’ve been working with the fantastic folks over at IFTTT to integrate Lockitron as a channel. IFTTT (If this then that) is a fantastic service that lets you carry out actions in response to triggers. For instance, you can use IFTTT to send you an email anytime Lockitron is unlocked. Or you can use it to link with other connected devices like the Belkin Wemo and Quirky Spotter. Every time Lockitron is locked you can make sure to turn off your Belkin Wemo-connected lamps. IFTTT has an incredible number of triggers and actions including social services like Twitter and Facebook as well as generic ones like time of day, SMS and even weather!

Our IFTTT channel isn’t public yet, however if you would like to test it (with a real or virtual Lockitron), drop us a line and start creating awesome Lockitron+IFTTT recipes.

May 30, 2014

More Control, Bluetooth and App Updates

Shipments of Lockitron’s are now heading out on a regular basis - a set of recently queued up units are leaving our fulfillment house tomorrow to be followed by another batch next week. We’re keeping a close eye on our new fixes which were put in place to prevent Lockitron from jamming. Based on the feedback from these fixes as well as feedback from our early backers, we’re now working on giving you more control over how quickly (or slowly) Lockitron turns as well as how far you need it to turn for your type of lock.

We’ve made a few changes and continue to add docs over at our FAQ section. If you haven’t already, make sure to verify that your lock is compatible with Lockitron before your unit ships.

More power, more control

The Lockitron team has been spent the past several weeks calibrating the speed and force with which Lockitron turns. We’ve iterated on our firmware, solved a number of bugs that cropped up, and ultimately developed an entirely new module to control how Lockitron locks and unlocks your door.

Behind the scenes we’ve been working with customers to test this new code which was targeted at ensuring that Lockitron delivers a consistent amount of power regardless of battery chemistry and wear.

Based on feedback from this testing, we’re working a new feature that lets you control how much force Lockitron turns your lock with. This new setting will let you increase (or decrease) how much power Lockitron applies to your lock. While our default algorithms should work well out of the gate, this setting will give you additional fine tuning when needed.

We’re also taking a big step in exposing an additional setting that will allow you to vary how far Lockitron turns your lock. Depending on the brand, age, or wear of your deadbolt, you may need to turn it past the typically 90 degrees most deadbolts are spec’d at. While we’ve had a rudimentary version of this setting in place for the past few months, the improved version allows for an increased range of rotation (or less, depending on your deadbolt) and we’re now putting this control directly into your hands (so you don’t need to wait for help through customer support).

We’re thrilled to provide a product to you which we can make better day by day. We’re working to expose these settings in the Lockitron dashboard next week.

We’re building a new interface in the Lockitron dashboard to let you control precisely how much power your Lockitron should supply when locking and unlocking, as well as how far Lockitron needs to turn for your specific lock.

Bluetooth from the Ground Up

While we haven’t talked much of the technical nitty gritty about how Lockitron’s electronics work, there is one piece that we put quite a bit of effort into to ensure that we can upgrade Lockitron well into the future.

During our PCB development and layout phase, we ensured that each of Lockitron’s independent microcontrollers could be updated remotely (we talked briefly about this with respect to our Lockitron flashing rigs). The microcontrollers in Lockitron can be thought of as purpose specific control computers that handle functions like Bluetooth and WiFi, as well as how fast (or slow) Lockitron turns.

Recently we learned that a batch of early circuit boards had their Bluetooth module mis-programmed in the factory. Typically this would be catastrophic in the embedded world; units would have to be returned for reprogramming using specially designed cables and dongles. We foresaw the need to update all of Lockitron’s components over-the-air, including our Bluetooth module. As such we’ve been able to successfully reprogram Bluetooth modules in shipped units, 100% of the time, right from the comfort of Lockitron HQ.

If your unit has any trouble with Bluetooth out of the box, take a look at our support documentation on Bluetooth or let us know and we would be happy to help.

Update on our mobile apps

In our last update we discussed how we’re adding information about how long Lockitron takes to carry out a remote command as well as display when Lockitron is being updated. We’re internally testing a new build of the iOS app with these features in place and plan to release this to beta testers and the App store soon.

While we were hoping to get our Bluetooth Low Energy beta release out to Android users quickly, we encountered a few problems which made it less stable than our current build. If you haven’t already, sign up for our mobile app betas on our developer mailing list.

How do you plan on Lockitroning?

Based on the fantastic feedback we received from our last survey, we’ve created another one this week. We promise it won’t take more than a minute or two. Take a look athttp://lockitron.polldaddy.com/s/how-will-you-use-lockitron.

In addition, make sure to check out the Lockitron installation and troubleshooting videosbefore setting up your unit.

May 16, 2014

New Firmware and Battery Updates

The past month we’ve been hard at work solving the jamming problem described in our previous updates. With this update we have some good news - we believe we’ve solved the worst jams that were preventing lock and unlock operations by hand.

We’ve sent out a couple of beta firmware builds to units that are currently installed, and the results are promising. Lockitron should now still be operable by hand or key in the case where it is unable to lock or unlock your door all the way (or tries to go too far).

We will be working through the weekend to further verify the update as well as collect more data from current users who have the new firmware installed. The great news is that we are resuming shipments, however, to ensure that our new firmware doesn’t hit any snags we are ramping up shipments rather than shipping out our entire stock (2,000+ units) at once. If you’re in the March shipping estimate, keep an eye out for your queued up email.

Deploying New Firmware Updates

An early proof from our sticker supplier shows off a new reminder now included on all packaging. The latest update improves reliability and battery performance in edge cases.

The new update does a number of things differently than earlier versions of Lockitron firmware. Where previously we would drive Lockitron’s motor at full force between various known ‘states’ (Locked, Unlocked, Neutral), we now carefully modulate how much force Lockitron uses to transition from one state to another. This is a delicate balancing act with a number of variables in play. Too little force and Lockitron fails to rotate your lock, too much and it can seize up when jamming against your door frame. To further complicate matters, these parameters need to be adjusted to be compatible across a broad range of lock types and need to be re-adjusted as the batteries slowly drain.

The past month of dedicated study resulted in a new software Lockitron ’ECU’ module, a concept borrowed from the world of automotive engineering. To control Lockitron’s power output we sample various sensors to determine battery chemistry, voltage levels, lock stiffness and recent activity. We map these values to a pre-computed lookup table and optionally perform a few modifications on the result based on lock type. The table itself was generated by sampling a large number of locks on various ranges of sticky doors and using some basic statistical methods to calculate a happy operational median. From this table, Lockitron determines how fast it should turn your knob in order to complete a Locking/Unlocking operation successfully without irrecoverably jamming itself. 

The result of all this work is a ‘smart lock’ considerably more sophisticated than earlier mechanical pin and tumbler designs. Where traditional locks rely on the mathematical equivalent of matching a five-digit pin in the form of a key with another five digit pin in the form of a series of tumblers, your Lockitron comes with a cryptographic co-processor, an analog differential equation solver, and a dynamic statistical modeling tool!

Some locks rotate clockwise to lock while others rotate counter-clockwise. Similarly, jams that occur when locking are treated differently than those found when unlocking. Factors like these (along with battery chemistry, voltage levels, lock stiffness and even when Lockitron was last used) combine to yield surprising complexity in recovery logic.

Battery Life and Notifications (part 2)

In our last update we mentioned some of the additional notifications we were working on. One of the most critical of these is our low battery notification.

We’ve just released the first version of this warning message and will be fine tuning it over the next week to work with different battery chemistries. The low battery notification should give you enough time to change your batteries before Lockitron stops and is unable to turn your lock.

In addition, we’ve been working hard on bringing much more information and control to your Lockitron from our API and mobile apps, including:

  • Information on when Lockitron is updating (and the ability to restart the update if it fails during this step)
  • Exact information on how long Lockitron is “sleeping” for when you send a remote command over WiFi
  • The ability to cancel all pending lock and unlock commands which may have sent by accident
  • WiFi network strength and connection quality

Make sure to sign up for our developer mailing list where we will keep you posted as new features become available.

Help Us With a Quick Installation Survey

We could use your help with a quick survey about your installation plans for Lockitron. We promise it won’t take more than a minute or two - take a look athttp://lockitron.polldaddy.com/s/installing-lockitron.

In addition, make sure to take a look at the Lockitron installation and troubleshooting videos before setting up your unit.

May 2, 2014

Debugging Jams, WiFi, Battery Notifications

We’ve been heads down on making sure that Lockitron locks and unlocks consistently without jamming. In this update we wanted to take some more time to explain the scope of the bug and our progress in solving it.

A quick recap from our last update - after shipping out a number of units, we learned that Lockitron was prone to jamming unexpectedly even when correctly set up. This issue is critical to fix as it can block you from unlocking or locking your door by hand.

Last year we described the challenges we encountered as we designed, redesigned, tooled and modified our gearbox. In the process we spec’d Lockitron to use a very high quality custom motor that could supply ample power. We knew that a powerful motor would help us to correct for manufacturing flaws that might increase friction as well as ensure that Lockitron was powerful enough to close sticky doors (this was a common issue with our v1 Lockitron units from 2011).

A machine rapidly wraps copper wire around the core of a motor at our factory (the motors shown here are larger but less efficient than the model we use in Lockitron).

The first version of our software that controlled Lockitron’s motor was incredibly simple: we would deliver as much power as possible to drive Lockitron clockwise or counter-clockwise until a sensor switch was tripped. We added more sophistication to this once we began shipping units at the end of last year, however, under certain boundary conditions Lockitron would hold itself in a jam position for far too long or attempt to drive with too much force past a stopping point.

Besides damaging Lockitron’s gears, this would also jam Lockitron in a locked or unlocked state.

Thanks to the use of statistical modeling tools, Lockitron now has a significantly more sophisticated approach to determining how much force we put into locking or unlocking actions. This is a fine balancing act - too much power and Lockitron jams - too little and sticky doors won’t lock. Voltage, battery chemistry, manufacturing variability, lock type, and wear levels are now all taken into account to determine how much power Lockitron’s motor delivers. The first day you set up Lockitron it is more prone to jam; the fresh lithium batteries we ship with simply output far more power than off-the-shelf alkalines that have been in use for a few weeks.

image

One of our test rigs that forcibly jams Lockitron - this was originally designed to verify the integrity of the gears but also helps to simulate when Lockitron gets jammed in locked or unlocked positions. The woodblock with an exposed screw is a removable shim.

The new approach addresses this issue amongst others. We are still working on dynamically delivering the right amount of power when Lockitron needs it by expanding our data set. Once we conclude initial testing on this solution we will send it out to initial backers and integrate their feedback into anticipated bug fixes.

We’ve continued to assemble, build and box units since our last update. Once our solution is in place we anticipate shipping out all of the units with a “March” estimate (we’ve assembled and built several hundred more units adding to our inventory) in a single batch and updating April estimates accordingly.

Lockitron, WiFi and Bluetooth

There’s been a fair amount of confusion around how Lockitron operates over WiFi (with good reason - we haven’t clarified as much of this behavior in the app as we would like).

A little back story on WiFi - when we originally announced WiFi, the power consumption estimates presented to us by potential WiFi suppliers were roughly 2x-5x lower than what we’re seeing in various real-world scenarios. This meant that with a little bit of sleep we could wake up Lockitron’s WiFi pretty often. However, when we started working with the folks at Electric Imp we learned from them this simply wasn’t the case for a number of reasons and we’ve had to dial back how often Lockitron connects via WiFi.

That said, Lockitron doesn’t require a knock for a command to go through. Commands executed remotely will be carried out every time Lockitron wakes up according to a fixed schedule. The current apps make it appear as if a WiFi command will not go through if the device is not awake.

We are working on making the amount of time Lockitron takes to check-in dynamic based on a number of factors. If Lockitron has trouble connecting to your router, this can cause it to miss check-ins.

The good news, however, is that connecting to Lockitron over Bluetooth Low Energy is always immediate. This is implemented in iOS and we are now preparing our first Android beta release with Bluetooth Low Energy support. We are building notifications to inform you when a command is queued up over WiFi and how long it will take to complete. These notifications include the case where someone knocks on the door to make WiFi commands go through immediately. Lastly, we are working on more sophisticated power management in our firmware (and awaiting updates in our vendors’ firmware) that will allow WiFi to remain on for longer periods.

In addition to that we are developing a feature that will allow you to control the sleep interval through our API. We need to be very careful with this as it’s possible to run down batteries very quickly, however, our goal from day one with Lockitron has been to build something open where users could control and modify as they see fit.

So to recap, Lockitron will wake up it’s WiFi in the following conditions:

  • A door knock
  • A manual lock or unlock by hand or key
  • On bootup
  • On a regular interval
  • On Bluetooth command

Additionally, if you send a WiFi command to lock or unlock Lockitron, the device will remain awake for two minutes thereafter. With all other wake scenarios, Lockitron will take a look for queued commands, then shut off immediately.

Battery Life and Notifications

One of the notifications we are working on at the moment is when Lockitron’s battery is running low. This is a simple feature that should have been in place a while ago, however, until our recent motor issues we hadn’t taken the time to properly characterize Lockitron’s battery life.

Lockitron will continue to send and receive commands even when the batteries run very low, but it will not have enough juice to lock or unlock at the same power level, thus making it tricky to know exactly when the batteries are going to die. The initial low battery warning likely won’t be perfect but will be tailored to give you enough time to change the batteries.

In addition to this we are making some changes to Lockitron’s default sleep behavior that will make a big impact on battery life.

Lockitron’s V2 API

A sneak peak at our v2 API - if you want more information we will be following up with developers on our Developer mailing list soon, so make sure to sign up for a first look.

Apr 18, 2014

Heartbleed and Estimates

Since we sent out our last update, several hundred new customers received their newly reworked Lockitrons. With those units now in the field, we have learned that while our mechanical rework is robust, our software patch has made it more likely that Lockitron will get stuck while attempting to lock or unlock.

We have identified the root cause of the problem and a fix is being tested now. We are holding off on shipping additional units until we can confirm this does not cause any unintended behavior for current owners and is ready to be sent to all units. We anticipate this will take no longer than a week.

The good news is that despite this firmware issue we have continued to build and stock units (we now have over 1,000 new units ready to head out for the March estimate).  In our last update we promised to update the March shipping estimates with more concrete times for when your unit will ship. Once we have a solution in place for this behavior we will update the March shipping estimates and resume shipping immediately.

It is absolutely critical Lockitron operates reliably when locking and unlocking. Over the past few months we have introduced many improvements to ensure this is the case, from remote operation over web, Bluetooth Low Energy for iOS, and now expanding Bluetooth support for Android – with the resolution of this issue, we can ensure your Lockitron experience is great from the first time you take it out of the box.

We also would like to thank all of our backers who have received Lockitron’s and have sent emails and videos, which have helped immensely in identifying the issue before we shipped our next large batch of units.

What causes Lockitron to Jam?

The most common reason that Lockitron jams is poor alignment of the C-Plate. Lockitron should turn easily by hand or key - if this isn’t the case for your Lockitron, take a look at our support video regarding alignment problems and how to fix them.

The unexpected jam that we are facing has to do with Lockitron’s custom motor. Lockitron uses a specialized high-end motor that you won’t find in any other electronic door lock. It produces a significant amount of torque allowing it to accommodate slightly misaligned doors, light weather stripping, and mildly sticky locks. 

This powerful motor also has the downside of being able to jam Lockitron into a locked or unlocked state if not correctly controlled. Our fix for this jam is to ensure that Lockitron always has enough power to close even sticky doors without overdoing it for doors the close easily. We’re solving this problem by leveraging onboard sensors to understand how much power Lockitron’s motor is outputting relative to the age and state of the batteries as well as how far individual locks need to turn to fully lock and unlock.

Heartbleed Vulnerability

Many of you have expressed concerns over the recent Heartbleed bug found in OpenSSL and how it may effect Lockitron users. The Lockitron website and mobile applications were not vulnerable to Heartbleed as of it’s public disclosure on 11am Monday, April 7th.

Our content delivery network partner, CloudFlare, patched against the bug prior to it’s disclosure. To further mitigate any potential risk, we, along with many other sites, rolled over our SSL certificates this past week.

For further information, please visit our security page at https://lockitron.com/security or contact us directly at security@lockitron.com.

Apr 3, 2014

New FAQ Section and Mailing List

We have resumed full-scale production after reworking a mechanical issue that wascausing higher than expected failure rates. The new testing procedures and corresponding fix helps ensure your Lockitron works out of the box and with three layers of mechanical, electronic, and software protection it is even more robust in stressful jamming scenarios. 

If you were part of a March shipping batch and did not elect to have an un-reworked Lockitron sent to you, you should have recently received your shipping notice. Because most of the assembly work was already performed on these units, backers in later shipments should not have their estimate affected.  

With our reworked units in stock we are wrapping up shipments through the March 25th batch - those of you with the “March 2014” ship estimate will see firm week estimates arrive shortly

Join our Beta & Developer Mailing List

We’re working towards an Android beta release with Bluetooth Low Energy and firmware updates to reduce power consumption and we could use your help.

We found that it’s been tricky to track all the folks who were interested in our previous betas, so we’re formalizing our developer list and the beta sign up with a new mailing list. If you’re interested, sign up and help us build a better Lockitron!

New Help Section

We’ve recently launched a new and improved help section which we’ll be continuing to add content to as we ship out more Lockitrons. This will give everyone the ability to fix any issues that may occur, and provide a better understanding about our most frequently asked questions.

Take a look at help.lockitron.com!

Mar 20, 2014

Feedback from Lockitrons in the Wild

We now have a few hundred Lockitrons in the wild and we’re getting lots of valuable feedback from customers. This helps us to identify features to build out in the future as well as gives us a better understanding of what issues backers face when installing Lockitron.

We are working on important bug fixes targeted at graceful jam handling and ensuring that the state reported over the web is always up to date after Lockitron is unlocked or locked over Bluetooth.

Shipping Progress

Since the last batch of units we shipped out, we are seeing a higher than anticipated failure rate of around 10% for one of Lockitron’s mechanical components. We have identified the problem and have developed a new test and solution to catch this in units before they are shipped.

Fixes are being integrated into our final production and quality control (QC) process for newly assembled units with the goal to be on track next week. Until then we’re holding back sending out units that are already assembled and packed. If you’re in the March 4-11th or 11-18th batches and would like receive your unit now without the additional review, let us know and we will queue it up for immediate shipment. Of course if there is any failure, we will replace your Lockitron.

If your dashboard reads “March” for your estimate, we will soon be transitioning you to a week interval reflecting when we are confident in delivering your Lockitron.

From the Factory

Our California-based electronics and assembly facilities are picking up steam. After assembly Lockitrons are boxed, shrink wrapped and placed into the flat rate mailers before heading to you.

Lockitrons awaiting the pending mechanical fix for backers with the March estimate.

Lockitrons sealed up and ready to go from our fulfillment house.

No C-Plate No Problem

Over the past year we’ve been testing Lockitron on a range of locks and found that while the main body and faceplate fit over most deadbolts (including high security ones), our C-Plate unfortunately is not compatible with a number of locksets.

We have since devised an alternative mounting method using 3M command strips that have an incredibly strong grip on your door, but are easily removable and don’t leave a trace when taken off. While aligning Lockitron without the C-Plate is a bit trickier, we’ve come up with a support video to help out - take a look!

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What is Lockitron?
Lockitron replaces your keys with your phone.

With Lockitron, you can instantly grant family, friends and guests access to your home or business from anywhere in the world using your internet enabled smartphone. For $179 and no monthly fees you can order a Lockitron that fits over your current deadbolt lock and can be installed in seconds.

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